Our Commitment to Quality
Repc is committed to the provision of a quality, customer focused service, underpinned by the principles of continuous improvement. Reliability, efficiency and value for money are key indicators used to assess the quality of our service to customers and our partners.
Repc has attained ISO 9001 quality managment system accredidation to demonstrate our commitment to providing quality products and services. This ensures that all of our processes are well managed and reviewed. Our processes ensure that quality is paramount throughout our organisation and that we are responsive to the needs of our customers.
Our Quality Policy is communicated openly to our customers and staff raise awareness of our quality commitments and standards.
Repc Ltd guarantees a quality service by:
- Taking time to understand customer needs;
- Developing responsive bespoke services to meet customer requirements;
- Providing excellent customer service;
- Delivering on time and to specification;
- Integrating ISO 9001 Quality Management Systems across all company processes;
- Ensuring that our Quality Policy is communicated and understood by all staff;
- Providing a personal personalised and tailor-made service; and
- Integrating ISO 14001 Environmental Management Systems across all our relevant company processes.
Our Quality Policy and related processes are reviewed regularly to ensure they are relevant and appropriate to our company and customer needs